“When I was first contacted by NGP I was very reluctant to engage as I had just been through a tortuous experience with another broker. I explained my reluctance and the situation we were currently in. However they listened and said they would look into it for us as they agreed we had been treated unfairly. As a small charity energy makes up a large part of our costs and our current contract and its cost implications had not been clearly explained. Over the next month NGP acted on our behalf with several suppliers and we will receive a refund for charges made in error. This has restored my faith in brokers which as a small organisation we rely on.”

— Lisa Grant

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